Rising Sun Motors

Fernando Kee

5 out of 5 stars★★★★★

Found Rising Sun Motors while visiting family in the area and needed an oil change and tire rotation for my Lexus RX 350. They were easy to contact, gave me a great price upfront, and fit me in the next day. They had my car ready even faster than the hour-and-a-half estimate they gave me. Excellent, prompt service—highly recommend!

Eric Vaughn

5 out of 5 stars★★★★★

Incredible experience. Outstanding customer service. My car picked up a nail in a tire, when I drove-in to ask if they could help I was treated like a longtime customer not like a guy who’d never been there before. They worked me into their busy schedule and had the tire fixed and on my way in 20 min. Superior service in every way. AAA+++

Alexa Rubio

3 out of 5 stars★★★☆☆

Don't have a problem with there mechanical service but my experience with customer service and whomever picked up phone was completely rude and hung up and I called back twice and no pick up called from my sister's phone and then he picked up told him to give me a quick second to sort something out and continued to put me on hold and not take me off hold when all I was trying to do was figure out who was gonna pick up my car. Never again, infuriating process for a quick question. Response to owner: I appreciate you taking the time to read my concerns. After reflecting on the entire experience, I believe some form of reimbursement is warranted. The biggest issue was that I specifically asked whether the quoted amount was the full amount I would owe, and I was told yes. Based on that information, I agreed to move forward because I believed I was paying the complete balance. Only afterward did I find out the total was over $200 higher. Had the full cost been clearly explained from the beginning, I would have had the opportunity to make an informed decision before authorizing the work. In addition, I strongly encourage you to address the customer service provided by the two employees at the front desk. Throughout my visit, they came across as dismissive and rude, and I did not feel treated with the respect every customer deserves. Professionalism and clear communication are just as important as the quality of the repairs. Before choosing your shop, I saw several reviews mentioning rude staff and customers feeling pressured into unnecessary repairs. I wanted to believe those reviews did not reflect how your business operated, so I gave your shop the benefit of the doubt. Unfortunately, my experience mirrored many of those same complaints. I am a college student working hard to pay for tuition, rent, and everyday expenses. An unexpected increase of more than $200 is not a small misunderstanding for me it has a real financial impact. I hope you will make this right by offering an appropriate refund and by taking steps to improve how customers are treated and how pricing is communicated so that others do not have the same experience. UPDATE: I went to my car the next day to go to work and found trash left inside my vehicle. Under normal circumstances, I probably would have overlooked it, but after being treated disrespectfully and being given incorrect information about the price I would be paying, it was the last straw. When someone works on another person's vehicle, I think it's common courtesy to return it in the same condition you received it. Cleaning up after yourself is a basic level of professionalism that customers should be able to expect. Between the poor customer service, the confusion over the final price, and finding trash left in my car, I left feeling like my business and my time were not respected. Last update Update: I want to give credit where it's due. After my initial experience, the Service Manager, Elliot, reached out to me personally, listened to my concerns, and handled the situation professionally and respectfully. He agreed to refund me $341.55 for the work I was unhappy with and offered to detail my vehicle as a gesture of goodwill. While I'm still disappointed with my original experience and believe the front desk staff could benefit from additional customer service training, I genuinely appreciate how Elliot took ownership of the situation and worked to make it right. Thank you for taking the time to listen and resolve my concerns.

Andrew Oladiji

5 out of 5 stars★★★★★

I chose Rising Sun because they have a great reputation and great reviews and I wasn’t disappointed. The staff were friendly, helpful and quickly set up an appointment to get my AC repaired on my vehicle—drop off was seamless. I took a short walk to Greenbelt’s Beltway Plaza nearby and within a few minutes was being called back to pick up my car. The AC is cool and working perfectly, the checkout process was smooth. What more could you ask for? I’m happy.

Brad O'Brien

5 out of 5 stars★★★★★

I was looking at a used car in the area but live in VA. I navigated the details of the car and needed a local shop to do the pre-purchase peace of mind inspection. Found Rising Sun College Park based on my search. I came in with high expectations based on the reviews and ratings. They exceeded my expectations in their service and attention to detail. Ended (front desk) and Andre (tech) were the two we worked with most during our visit. Both were amazing at explaining what is included in the inspection and what they found. They found some substantial issues that were amazing to learn about. Also, they went above and beyond in their service in finding the source of a leak. If you are looking for a local mechanic or if you are coming from out of town/out of state this is your shop!