Group 1 Hyundai College Park

Ama G

5 out of 5 stars★★★★★

I had a great experience working with one of the employees at Hyundai. Mr.Charles was knowledgeable, patient, and made the entire process smooth from start to finish. He took the time to answer all my questions and made sure I felt confident in my decisions. Excellent customer service. Thank you again 💓 💖

Harvey Gantz

5 out of 5 stars★★★★★

Great experience! I arrived and immediately received service from Service Advisor Robert Adams. Robert was personable, he helped me understand the services being performed and provided full cost estimates for the work. I was pleased with the "bottomline" when the work was completed and with Robert's advice on which applicable and available discounts I had received from the dealership (emails) would be best. Robert was very professional and thorough, including confirming and showing me the status of the maintenance agreement I'd purchased. Since I was going to wait at the dealership, I was anxious to know how long it would take. Robert gave me a good estimate and explained what could impact that timeline. His estimate was spot on! I'm confident the work performed will render my vehicle (including brake pads and rotors)safe and roadworthy for some time. By the way, I've purchased 3 vehicles from College Park Hyundai since 2017 and have had them all serviced at the dealership. Each year I've noticed increasing excellence in customer service. Thanks, College Park Hyundai and Robert Adams.

THERESA KALLON

5 out of 5 stars★★★★★

Subject: Customer Service Excellence at Hyundai Service Center I wanted to take a moment to express my gratitude for the exceptional customer service experience I had at your Hyundai Service Center recently. This was my first visit to service my 2025 Hyundai Tuscan since purchasing it in December of 2025, and I was truly impressed by the level of care and attention I received. Upon pulling into the service lane, I was greeted by an employee named Robert who promptly introduced himself and guided me inside to discuss my service needs. I was immediately struck by Robert's professionalism and informative nature, as he took the time to register me, review my maintenance plan, and explain the services included. His proactive approach in providing assistance before I even had to ask mirrored the customer service principles I myself instill in my team as a manager. Despite a busy service schedule, Robert ensured that I was taken care of and informed me of a 2 to 3-hour wait. He also kindly directed me to a designated area where I could work remotely while waiting. Shortly after settling in, I received a text message from Robert offering assistance and reassurance throughout my service appointment. This level of personalized care and communication truly set my service experience apart. I wanted to commend Robert for going above and beyond in providing exceptional customer service. While I cannot speak for others, I can say that his attentiveness and professionalism made a lasting impression on me. I believe that this kind of service excellence reflects positively on your Hyundai Service Center and encourages customer loyalty. Thank you once again for the outstanding service, and please extend my appreciation to Robert for his exemplary performance.

Diva Diamond

5 out of 5 stars★★★★★

⭐⭐⭐⭐⭐ If I could give 10 stars, I absolutely would! Mrs. Adrienne is hands down the BEST! Every single time I come in, she treats me like family and goes above and beyond to make sure I'm taken care of. Her customer service is unmatched, and she always makes the entire experience smooth, stress-free, and welcoming. I actually purchased my Santa Fe from the Laurel location, but I drive to College Park because of Mrs. Adrienne. That's how amazing she is! Great customer service is hard to find these days, and she delivers it every single time with a smile. College Park Hyundai, y'all have a true gem on your team. Please make sure she gets the recognition she deserves because she's the reason I'll keep coming back and recommending this location to everyone I know! Thank you for always taking such great care of me, Mrs. Adrienne! You're simply the BEST! ❤️ -Amanda